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Reviews
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Kirsty on May 4, 2024
5 out of 5 starsFor my grandsons 1st holy communion. Absolutely love it and I know he will adore and treasure it.
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Sophie on Apr 13, 2024
5 out of 5 starsA lovely bag for my little boy to start nursery it came in time and the seller was amazing with letting me know if it would be here on time I can’t wait to see him use it on Monday. Thankyou so much would highly recommend xx
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rebeccadaly41 on Apr 1, 2024
5 out of 5 starsAmazing towels my husband loves the gym and loves this. He came back and bought a couple more
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Bridget on Mar 28, 2024
5 out of 5 starsI have purchased 3 personalized backpacks from Vicki for my children as first birthday gifts. The backpacks hold up very well and the embroidery is still in good shape. Vicki was very kind to message back and forth with me on my most recent purchase. Can't recommend enough! Thank you for the great customer service.
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Helen on Mar 10, 2024
5 out of 5 starsPuzzle is exactly as seen in the photo and a perfect little gift for my 2 year old niece for Easter 😊
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Katie on Mar 3, 2024
5 out of 5 starsGreat little gift and excellent customer service as needed a quick turnaround.
About ImprintProducts
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Frequently asked questions
Wholesale availability
Please contact us regarding the availability of items for wholesale
My order has not arrived
Please check the tracking code sent in your dispatch email and use https://www.royalmail.com/track-your-item#/ to check on the progress of your delivery.
Please note that shipping times listed are based on estimates from the postage company. We accept no responsibility for items that take longer than expected to arrive. Once we have posted items this is out of our hands. Shipping times do not include customs delays but are time to arrive in the country.
We post items to the exact address input during the order process. Please check input information carefully. Any returned items, will incur extra postage fees for re-posting and postage costs will not be refunded
What happens if I don't collect my item in time after delivery was attempted and it gets returned to the sender?
If you are out when delivery is attempted , they will take it to the local sorting office where you can collect or re-arrange delivery.
They only hold parcels for 1-2 weeks before returning to the sender.
If a personalised item gets returned, the buyer will be responsilble for paying return P&P costs. No refund can be given for this reason on a personalised item.
It can take Royal Mail upto 1 month to return parcels within UK and 2 months overseas.
My order never arrived
If you are concerned about your order not arriving before contacting us please check the tracking information provided with your dispatch email. If you still have questions then please contact us and we will do our best to help you out.
A full refund or a replacement will be offered ONLY WHEN:
For UK domestic orders 15 working days have passed post dispatch
For International orders 30 working days have passed post dispatch
These are the time frames after which post can be officially classed as lost and we can then make a claim. Until this time the items may still arrive.
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